Dogtopia - Illinois, Downers Grove | Reviews on thePets (2024)

Went to go have a meet and greet and my dog passed it and loved it there. Will be taking her back

My dog LOVES this place. Highly recommend!

Very friendly staff and the dogs love playing with their new friends.

Outstanding care and fun for our pupper, Nitro. Staff is engaged and friendly.

My poodle and schnauzer were happy and had and expertly groomed never happier.

Mike is a really nice person and really loves dogs really know how to swim with my Labrador and Kathy is a great person

ID LIKE WHEN I ASK 4 MY DOGS HAIR 2 GET CUT LIKE I WANT....IT HAPPENS.OTHER THAN THAT ITS A GOOOD PLACE FOR YOUR ANIMALS GROOOMING

My dog is very shy. I like the place. At least a couple employees interacted with her a bit. I was watching the webcam quite often that they have for customers. I kept seeing the one girl just standing in the room with a mop most of the time. A couple times she would pet a dog or two. My dog mostly liked to sit in the corner by the crates. But also my dog is shy.

Great team! My dog always loves coming here! The staff is so friendly and we feel welcomed every time!

Great place. Suzy the groomer is awesome. Great staff!

Both of my dogs loving going here! The staff is awesome!

Our pup Remi loves hanging out at Dogtopia and being able to check in on him during the day is a massive plus. Great value and super nice staff. 10/10

Best Groomer for miles around! Nice clean facility with caring staff.

My dog goes to daycare here and loves it. Recently, I had him groomed there as well and Teddy did a wonderful job!

Love our groomer. Carrie is so caring and is great with our dog. He comes home from his spa day looking and smelling great and he knows it!

I took my dog Abby there for a Spa treatment (Brush out, nail trim, bath, tooth brushing). It was a great experience! Allie went above and beyond! She was great with my dog and my dog looked fantastic when I got her back! I will definitely be back! Thank you!

Good prices, excellent customer service, very caring to the animals. Downright wonderful place

Very friendly staff and Buster had a great visit...

Wonderful place for the dogs to play and stay overnight for one or multiple nights. They will even take complex instructions if the dogs have medications or special treats. We've been bringing the dogs here for years and will continue to do so. They ROCK!

I would like to thank Dogtopia Downers Grove for taking great care of my 2 small dogs, Charlie & Chloe! I had to leave town for 2 weeks recently and boarded them at this facility. I had never boarded before, so as you can imagine I was nervous on finding the perfect fit. I was amazed at how hands on and professional all of the employees were with my dogs and others. Thank you so much for giving Charlie & Chloe such a great experience. It is greatly appreciated! Keep up the great work! We will definitely be back for daycare, because they enjoyed it so much!

What a cute place! Staff is very helpful.

Pricing is very vague. You have to actually show up with your dog to get accurate pricing, which is obsurd. There should be set pricing on the website accessible to everyone to make a decision without having to physically enter their establishment to get that pricing.

My dog is bear or little bear as they call him. He loves them there. The morning staff always are so excited in seeing him and they always give top notch service. Bear looks forward to it and he is a shiba in and peole that know shibas know that they are hard to socialize.Love you guysBears dad

Took my pup in for what I thought was a tour and 'get to know us' meeting. I had spoke to someone via phone and email to get all the forms/vaccines done ahead of time. I walk in and they ask me to do it all over. I was not told of the process ahead of time. So I was blindsided when they wanted to just take my dog and have me come back 3-6hours later. I said I wanted to see the place first. Staff member said she wasn't allowed to let me see the back. I would not let my dog stay without seeing so she let me back. They said the 'testing' process takes at least an hour so I should leave and come back. I stayed in the parking lot. Then I go back in, they bring me my pup, thankfully he seemed okay. And they said have a nice day. I then had to ask questions about the facility, how the day care process works. They didn't seem interested in getting me any information. No one has reached out to me since.Tip to management: be more upfront about the initial visit. Be more organized and train staff better. Everyone that does a 'meet and greet' should get a follow up call 2 or 3 weeks later if they haven't already scheduled a service to check in with your potential clients(this call could be good for further questions from clients, or to see what didn't meet the clients needs)

Under constructionShould wait until more finished to take dogs

What is below one star? That is what I should give as their rating. I normally take my dog to the Oak Brook Terrace location but I discovered there was a location closer to me so I decided to try them. My dog was completely filthy upon picking him up and he was walking with his tail tucked and dragging his back leg. I called during the day concerned why I couldn't see the video and the girl was very unconcerned about my request for wanting to see him during the day. And we were put on hold for over 5 minutes only for her to come back to the phone and to tell me the cameras were down, has me wondering now what happened during the day.

Carrie is an awesome groomer!

Called to ask questions they were so rude, I will never take my dog to this kind rude people

We have a Great dog groomer in Carrie

Beth is the best! Penny, our golden doodle loves her haircuts.